Privacy Policy WWB9 – Your Personal Data Protection

1 Information We Collect

WWB9 collects your personal information when you register an account, make a deposit or withdrawal, contact our support team, or use any feature of our platform. Data collection is carried out transparently and only for legitimate purposes based on your consent.

There are two main categories of information we collect: information you provide directly and information collected automatically during your use of the platform.

• Information provided directly: Full name, identification card or passport number, date of birth, email address, phone number, residential address, bank account or e-wallet information, and verification documents uploaded during the KYC process.
• Information collected automatically: IP address, device type and web browser, operating system, pages visited, session time and duration, cookie data, as well as in-platform game and transaction history.
• Information from third parties: Verification data from KYC service providers, payment processing information from our financial partners, and security reports from fraud prevention service providers.

2 How We Use Your Data

All information collected by WWB9 is used solely for its stated purposes and will not be used for any other purpose without prior notice to you. The following are the primary purposes for which your personal data is used:

• To verify your identity during registration and ongoing KYC processes to meet legal compliance requirements.
• To process deposits, withdrawals and all financial transactions accurately and securely.
• To provide effective customer support and resolve any enquiries or complaints promptly.
• To send important account-related notifications, including transaction confirmations, security alerts and policy updates.
• To personalise your gaming experience based on your recorded preferences and usage habits.
• To detect and prevent fraud, money laundering and any illegal activity on our platform.
• To analyse overall usage patterns in order to improve our services, platform performance and user experience.
• To fulfil legal and regulatory obligations applicable to the operation of an online gaming platform.

We may also use your de-identified data for research and new product development purposes. In this context, no information that can personally identify you will be disclosed.

3 Sharing Information with Third Parties

WWB9 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, there are limited situations where we need to share your information with certain parties to enable our services to function properly:

• Payment service providers: Required transaction data is shared with approved payment gateways and financial institutions to process your deposits and withdrawals.
• KYC service providers: Identity verification documents are shared with certified KYC partners to carry out mandatory background checks.
• Security service providers: Certain technical data is shared with cybersecurity system providers to detect and prevent suspicious activity.
• Statutory authorities: WWB9 will disclose required information to the relevant authorities when ordered by a court or in accordance with applicable legal requirements.

4 Data Security

Protecting your personal data is an absolute priority for WWB9. We implement comprehensive technical and organisational security measures to ensure your data is always protected from unauthorised access, loss or misuse.

• 256-bit SSL Encryption protecting all data transmitted between your device and our servers.
• Encryption at rest ensuring all data stored in our databases cannot be read without a valid encryption key.
• Two-factor authentication (2FA) available for all accounts as an additional layer of protection during login.
• Continuous 24/7 monitoring by our security team to detect any suspicious activity or intrusion attempts.
• Regular security audits conducted by independent cybersecurity firms to identify and remediate any system vulnerabilities.
• Strong password policy enforced for all member accounts and internal staff.

While we employ the latest security technologies, no system can guarantee absolute protection. You also play an important role in keeping your account secure by not sharing your password and enabling two-factor authentication.

5 Cookies and Tracking Technologies

WWB9 uses cookies and similar tracking technologies to enhance the user experience, analyse website performance, and personalise the content displayed to you. There are four types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security management. These cookies cannot be disabled.
• Performance cookies: To collect information on how you use our platform, helping us identify popular pages and improve overall performance.
• Functionality cookies: To save your preferences such as language, display settings and favourite game history to deliver a more personalised experience.
• Analytics cookies: Helps us understand aggregated usage patterns for product improvement and strategic planning purposes.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some features on our platform.

6 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and our privacy policy, you have the following rights regarding the personal data we hold:

• Right to access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of any inaccurate or incomplete data.
• Right to erasure: Under certain circumstances, you may request that we delete your personal data, subject to our legal obligations to retain certain records.
• Right to restrict processing: You may request that we restrict how we process your data under certain circumstances.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent without affecting the validity of processing carried out prior to the withdrawal date.

7 Cross-Border Data Transfers

In the course of its operations, wwb9 may transfer your personal data outside Malaysia for processing or storage purposes, particularly when using cloud services or international technology partners.

All cross-border data transfers are conducted in full compliance with applicable legal requirements. We ensure that the receiving country or organisation provides a level of data protection equivalent to or higher than the standard required under Malaysian law.

Appropriate data transfer agreements, including standard contractual clauses, are implemented for every international transfer to ensure your data remains protected regardless of where it is processed.

8 Child Protection

The WWB9 platform is exclusively for individuals who are of age 18 years and above. We do not knowingly collect any personal information from individuals under the age of 18.

Should we find that we have collected personal data from someone under the age of 18, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered an account with WWB9 are welcome to contact us immediately at [email protected].

9 Links to Third-Party Websites

The WWB9 platform may contain links to third-party websites or services for your convenience. Please note that the WWB9 Privacy Policy does not apply to any such external websites.

We are not responsible for the privacy practices or content of third-party websites. We strongly recommend that you read the privacy policy of each website you visit separately, especially before providing any personal information to them.

10 Amendments to the Privacy Policy

WWB9 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any amendments will take effect immediately upon publication on this page unless otherwise stated.

For material amendments, we will notify you via in-app notification or email at least seven (7) days before changes take effect. The "Updated" date displayed at the top of this page reflects the date of the most recent amendment.

Your continued use of the WWB9 platform after any amendments are published means you accept the updated policy. We recommend you review this page periodically to stay informed of the latest changes.

11 Contact Us

If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, please contact our Data Protection Officer (DPO) using the following details:

• Email: [email protected]
• Response time: Within 1–3 business days
• Support: 24 hours a day, 7 days a week via live chat on the platform